This page explains the messages we send, how to stop them, and what they cost.

Two kinds of message

• About your reservation. Confirmation when you reserve, and a message when your order is ready to collect. These are service messages — they are the point of having an account, and we send them by email while your account is open.
• News from the shop. New arrivals and restocks. Entirely optional, off unless you ask for it, and switching it off never affects messages about a reservation.

Text messages

If you give us a mobile number and tick the box asking for text updates, you are giving express consent to receive automated text messages from Dosed Ypsilanti about your reservations. Consent is not a condition of any purchase — you can reserve, collect and pay without ever giving us a number.

• Frequency: only when something happens with your order. Typically one or two messages per reservation.
• Cost: message and data rates may apply, depending on your plan. We do not charge for messages.
• To stop: reply STOP to any message, or turn text updates off in your account. You will get one confirmation that you have been unsubscribed, and nothing after that.
• For help: reply HELP, or contact us at dosedypsilanti@gmail.com.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers vary and can change without notice.

What our messages say

Our text messages are deliberately plain. They give an order number, our address, and when to collect by. They never name a product or describe what you have reserved. That is partly discretion — a message on a lock screen is visible to whoever is holding the phone — and partly because mobile carriers restrict what may be sent about products like ours.

Email

Reservation emails go to the address on your account. Marketing email, if you have opted in, carries an unsubscribe link in every message. You can also manage both from your account settings.

Keeping your details current

If you change your number or email address, update it in your account. Messages sent to an old address still count as sent, and we cannot know that you did not receive them.

Privacy

Your number and email address are used to contact you about the shop and nothing else. We do not sell or share them. See our privacy policy for the full picture.